Shipping policy

Last updated: October 18, 2026

At Faith Mobility, we strive to provide a seamless and efficient shipping experience for all our customers. Please review the following guidelines for our shipping services.

Where We Ship

We ship within the lower 48 only: the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO, FPO or DPO military addresses, or outside the United States. If an order is placed for delivery outside the lower 48 states and DC, we contact you, cancel the order and refund it, less applicable merchant processing fees.

Processing Times

Most products are processed within 2-5 business days. Some manufacturers and brands have longer or shorter processing times, and custom or special-order items may require additional processing time.

Delivery Times

Estimated delivery times vary by product and destination. Shipping times do not include order processing time.

Shipping Costs

Shipping is free on orders over $500. Orders under $500 carry a flat $15 shipping charge, shown at checkout before you pay. Smirthwaite products delivered by lift gate ship free; the lift-gate charge is their only delivery charge.

Sales Tax

We cover the sales tax on every order, for all products. No sales tax is added to your order.

Lift-Gate Charge (Smirthwaite)

Some Smirthwaite products, such as mobile bases, are delivered with a lift gate. An order that includes one of them carries a $175 lift-gate charge, once per order; the product page shows which items need it. It is a lift-gate charge, not a shipping cost, and it applies whatever the order total. Other Smirthwaite products ship like any other product.

Installed Equipment

Stairlifts, platform lifts, vehicle lifts, modular ramps and door openers are priced for your home or vehicle. Delivery and installation are included in the price where installation is available; where it is not, we ship to you and help you find a local installer. Terms for installation are in our Terms of Service.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information so you can follow your shipment.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please email us within 7 business days of the delivery date. We will work to resolve the issue promptly.

Returns are covered by our Refund Policy, for products and for replacement and spare parts.

For help with your order, email us at info@faithmobility.com.

Faith Mobility, Inc.
206 Birchin Drive
Woodstock, GA 30188