Refund policy
Last updated: October 18, 2026
At Faith Mobility, Inc., we are committed to providing high-quality mobility and accessibility products. To ensure customer satisfaction and maintain the integrity of our products, we have established the following refund policy.
What this policy covers. This Refund Policy covers products. Installation and services are covered by our Terms of Service. Replacement and spare parts are covered by the returns section below (returns within 30 days, 5% restocking fee). Shipping, delivery and sales tax are covered by our Shipping Policy.
General Refund Policy
1. All Sales Are Final. All sales of products are final. We do not accept returns, exchanges, or refunds unless the product is defective or covered by a valid manufacturer's warranty. Please carefully review your order before completing your purchase.
2. Defective Products. If you receive a defective product, you must notify us within 15 days of receiving the item. Returns are only accepted for 15 days after delivery of the product. To start a claim:
- Email us at info@faithmobility.com.
- Provide proof of purchase, a detailed description of the defect, and photos or videos.
- Once the defect is verified, we will send instructions for returning the defective product for inspection.
If the product is confirmed to be defective, we will:
- Offer a replacement product in accordance with the manufacturer's warranty terms, or
- Provide a refund in accordance with the manufacturer's warranty terms.
Shipping fees for returns of defective items will be covered by Faith Mobility, Inc.
3. Warranty-Related Issues. Products covered by a manufacturer's warranty are subject to the warranty terms and conditions. Refunds or replacements under warranty are processed in coordination with the manufacturer. Any difference between the manufacturer's reimbursement for repairs or replacements and the actual cost will be the customer's responsibility.
Non-Refundable Items
The following items are not eligible for refund or return:
- Custom-made or personalized products.
- Items damaged due to misuse, neglect, or unauthorized modifications.
- Clearance or sale items.
- Products with normal wear and tear.
Conditions for Return (Defective Products Only)
To qualify for a refund or replacement for defective products:
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
- Returns must be started within 15 days of receiving the item.
- Return shipping will be provided by Faith Mobility, Inc. Faith Mobility, Inc. is not responsible for lost or damaged returns.
Returns of Replacement and Spare Parts
Return window. Replacement and spare parts must be returned within 30 days of purchase, in their original condition and packaging, to qualify for a refund.
Restocking fee. A 5% restocking fee applies to all returned replacement and spare parts, covering the administrative and logistical costs of processing returns.
Non-returnable parts. Custom-made or special-order parts are not eligible for return unless defective.
Refund timing. Refunds for returned parts are processed within 14 business days after we receive and inspect them.
Refund Processing
Approved refunds will be processed within 10 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
Contact Us
For questions or concerns about this refund policy, please contact us:
Faith Mobility, Inc.
206 Birchin Drive
Woodstock, GA 30188
Email: info@faithmobility.com
Thank you for choosing Faith Mobility, Inc. We appreciate your understanding and support of our policies.