Privacy policy

Last updated: October 24, 2026

This Privacy Policy describes how Faith Mobility, Inc. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use faithmobility.com (the “Site”), contact us, or buy products or services from us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email, when you fill in a form on the Site, sign up for our newsletter, place an order or email us.
  • Information about your request including what you tell us in our quote builders, fit checks and assessment about your home, vehicle, equipment and needs.
  • Order information including your billing address, delivery address, payment confirmation, email address, and phone number.
  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

Our store runs on Shopify. Shopify and we use cookies and similar technologies to run the store (for example, to keep your cart) and to understand how the Site is used, which collects information such as device and browser information, your IP address and how you use the Site. Our quote builders and assessment save your progress in your browser’s local storage so that you can come back to it.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to respond to your request, prepare quotes, arrange delivery and installation, process payments, and fulfill your orders.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, and to maintain our business relationship with you.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Text Messages (SMS)

Our forms include an optional box for text messages. If you tick it, you consent to receive text messages from Faith Mobility at the mobile number you gave us, about your request, quotes, orders and service, and with occasional offers and updates. Messages may be sent using automated technology. Consent is not a condition of purchase, and you can send any of our forms without ticking the box.

  • Message frequency: message frequency varies.
  • Cost: message and data rates may apply.
  • Opting out: reply STOP to any message to stop receiving text messages from us.
  • Help: reply HELP to any message for more information, or email us at info@faithmobility.com.

We do not share or sell your mobile phone number or your text messaging consent to third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except service providers that send messages on our behalf. This applies notwithstanding anything else in this Privacy Policy.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences: If we send you promotional emails, you may opt out at any time by using the unsubscribe option in them. If you opt out, we may still send you non-promotional emails, such as those about your quotes or orders. To stop text messages, reply STOP to any message.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@faithmobility.com, or write to us at Faith Mobility, Inc., 206 Birchin Drive, Woodstock, GA 30188.